Head of UI/UX Research & Experience Strategy (f/d/m)

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Head of UI/UX Research & Experience Strategy (f/d/m)

UX/UI

Management

Berlin, Wolfsburg, Ingolstadt

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At CARIAD, it’s our mission to transform automotive mobility for everyone, everywhere, making it safer, more sustainable, and more comfortable in every way. To deliver on that promise, we’re building a unified technology and software platform, including a vehicle OS and cloud platform, as well as a unified architecture. As a 100% subsidiary of the Volkswagen Group, we’re developing solutions for all of its brands, including Volkswagen, Audi, and Porsche, and will bring our software to over 40 million vehicles by 2030.

Is this an easy task? Not at all! To tackle such a huge challenge, we need a great team. And that’s where you come in. You’ll join more than 5,000 CARIDIANS already working on the latest vehicle features and functions like automated driving, state-of-the-art charging technology, as well as a new digital ecosystem. Together, we’re bringing sustainable change to one of the largest companies in the world.

YOUR TEAM

In the GM-2 team at CARIAD, we build mobility services in a very multifaceted environment, revolving around the Volkswagen brands. These services are accessed through multiple touchpoints in a variety of car software platforms. We work hard so that our users can stay engaged on their journey through our products and reach their destination quickly and enjoyably. This is why we design products across the entire lifecycle - from the very first contact to, oftentimes, a life-long relationship with our brands.

WHAT YOU WILL DO

  • Lead generative research, evaluative research and experience strategy initiatives for a team of 12-15 highly skilled professionals
  • Responsible for ensuring all research and strategy initiatives generate actionable, data-driven customer insights that will inform product roadmaps and design direction
  • Elevate human-centered research to strategically guide the product creation process and consistently empathize with the needs of customers
  • Establish and execute research processes via a variety of methods including literature reviews, user interviews, user surveys, product benchmarking, competitive analysis, heuristic evaluations, design thinking workshops, persona development, journey mapping, observational analysis and usability testing
  • Effectively communicate findings, document recommendations and collaborate with brand teams, product owners, designers, developers and other stakeholders within our agile team
  • Provide innovation and thought leadership on the latest experience trends to elevate our brands
  • Recruit, coach and develop employees on their individual career path 

WHO YOU ARE

  • Influential senior leader with a record of managing teams that execute human-centered research and experience strategies for complex digital products
  • Experience developing automotive and/or mobility solutions within an OEM or Tier 1 is beneficial
  • Demonstrated ability to clearly and passionately communicate on behalf of users to peers, stakeholders and executive leadership
  • High result orientation and hands-on mentality
  • Collaborative approach to resolving conflicts, mediating different points of view and getting things done
  • Fluent business English language skills (both oral and written); German is preferred, and additional languages are always welcome!

NICE TO KNOW

  • Remote work options
  • Temporary work from abroad in selected countries
  • Company pension plan
  • 30 days paid + 10 days unpaid leave
  • If you have further questions about the candidate journey at Cariad, talk to Cari, our Cariad Chatbot. Can’t see it? Check your settings or visit our FAQ

At CARIAD, we value individuality and diversity. We see great strength in our differences and can all benefit from the unique perspectives of others. We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission. If you're unable to submit an application because of a disability, please contact us at careers@cariad.technology.

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